Terms of Service

01Who these terms bind

These Terms of Service ("Terms") are issued by PixelForge Technologies SIA, registration number 40203770583, registered office Tautas iela 85 - 11, Daugavpils, LV-5417, Latvia ("we", "us", "PixelForge").

They apply to (a) everyone who visits this website, and (b) every client who orders services from us, unless a separately signed agreement says otherwise.

Our services are offered to businesses, sole traders and organisations acting in a professional capacity. Where we do work for a private individual acting as a consumer, mandatory Latvian and EU consumer protection rules apply in full and take precedence over anything in these Terms that would reduce them.

02Using this website

This website is provided for information. You may read it, print it and share links to it freely. You may not:

• copy its design, code, text or graphics for use in another product or service;
• attempt to gain unauthorised access to it or to the servers behind it;
• use automated tools in a way that degrades its availability for others;
• scrape its content for the purpose of training or building a competing offering.

Prices and package descriptions on this site are indicative and constitute an invitation to treat, not a binding offer. A binding agreement arises only as described in section 3.

We aim to keep the site accurate and available, but we do not guarantee uninterrupted access and we may change or withdraw any part of it at any time.

03Quotations and how an order is formed

After discussing your requirements we send a written offer setting out the scope, the price, the payment stages and the delivery dates. Unless stated otherwise, an offer is valid for 30 days.

A contract comes into existence when you accept the offer in writing — a signature, or a clear confirmation by email is sufficient — and, where an advance payment is required, when that payment is received.

An offer is based on the information available at the time. If the requirements turn out to differ materially from what was described, we will say so promptly and issue a revised offer rather than silently absorbing or invoicing the difference.

04Scope of work

What is included in each package is described on the relevant service page and repeated in the offer. Anything not listed there is out of scope.

Work outside the agreed scope ("additional work") is handled as follows: we describe it, price it, state its effect on the timeline, and begin only once you approve it in writing. We never invoice for additional work that was not agreed in advance.

For Custom Build projects, the written specification produced during the discovery stage defines the scope, and the discovery stage itself is provided free of charge and without obligation to continue.

05Prices, VAT and costs paid to others

All prices are in euro (EUR).

VAT. PixelForge Technologies SIA is not currently registered in the register of VAT payers, so our invoices are issued without VAT. Should we become VAT-registered, we will inform clients in advance and VAT will be added only to services supplied after the date of registration.

Third-party costs. Domain registration, hosting, SSL beyond the free option, paid plugins or licences, stock photography, payment gateway fees, email or SMS delivery services and similar are not included in our fee. Wherever possible these are registered and paid in your own name so that you retain control of them. Where we pay on your behalf by agreement, we invoice them at cost with the supporting receipt attached.

06Payment terms

Invoices are payable by bank transfer within 7 calendar days of issue unless the offer states a different period. Payment is deemed made when funds reach our account. Bank charges on your side are yours; charges on ours are ours.

If an invoice remains unpaid after the due date we may, after giving you at least 7 days' written notice, suspend work and withhold delivery until payment is received. Statutory late-payment interest under Latvian law may be applied to overdue commercial invoices.

Advance payments are non-refundable to the extent that work has already been performed. If you cancel before any work has begun, the advance is refunded in full.

07Timelines and what we need from you

Delivery dates are given in good faith and assume that you supply content, feedback, approvals and access when they are needed. Typical indicative durations are 14 days for Start, three to five weeks for Business, and a staged schedule for Custom Build.

You agree to provide, in a timely manner: texts, images, logos and brand assets; access to the domain and any existing hosting; a single named contact authorised to give approvals; and feedback within 5 working days of each request.

Where a delay is caused on your side, the delivery date moves by at least the length of that delay. If a project is inactive on your side for more than 60 days, we may close it, invoice for work completed, and require a new offer to resume — because holding capacity open indefinitely is not something a small studio can absorb.

08Revisions and acceptance

Revision rounds included in each package are: one for Start, two for Business, and per-stage revisions for Custom Build. A "round" means one consolidated list of changes, not an open-ended series of individual requests.

Revisions cover refinement of the agreed work — wording, imagery, colour, spacing, layout details. They do not cover a change of direction, a new design concept or added functionality; those are additional work under section 4.

On delivery you have 7 working days to review and either accept the work or send a written list of defects. If no response is received within that period, the work is deemed accepted. Defects that prevent the agreed functionality from working are always corrected free of charge, regardless of revision rounds used.

09Your materials and content

You confirm that any text, images, video, fonts, logos, trademarks or other material you supply is either owned by you or properly licensed for the use you are asking us to make of it, and that its publication does not infringe anyone's rights or breach any law.

You indemnify us against third-party claims arising from material you supplied. We may refuse to publish anything we reasonably believe to be unlawful, infringing or seriously misleading, and if we do we will explain why.

You are responsible for the accuracy of the content of your site, including prices, legal notices and any regulated claims about your products or services.

10Intellectual property

10.1 What transfers to you

On receipt of full payment, all economic rights in the deliverables created specifically for you — the design, the custom source code, and the configuration — transfer to you for unlimited use, worldwide and without time limit. You receive the source files and every account credential. There is no ongoing licence fee and no dependency on us.

10.2 What does not transfer

• Third-party components — open-source libraries, frameworks, plugins, fonts and stock media keep their own licences, which pass to you on their own terms.
• Our general know-how — the techniques, methods and generic building blocks we developed before your project or reuse across clients remain ours. You receive a perpetual, irrevocable, royalty-free licence to use them as embedded in your deliverables.

Before full payment, you hold a temporary licence to review and test the work only. Deploying unpaid-for work to a production environment is not permitted.

10.3 Portfolio rights

Unless you ask us in writing not to, we may show the finished public work, your company name and screenshots in our portfolio and marketing. This never includes confidential material, internal screens, data or credentials. You may withdraw this permission at any time and we will remove the material from our own channels promptly.

11Third-party services and hosting

Websites depend on services we do not control: registrars, hosting providers, payment gateways, email providers, mapping and analytics platforms. We select them carefully and configure them correctly, but we are not responsible for their outages, price changes, policy changes or discontinuation.

Unless a separate maintenance agreement is in place, hosting, backups, updates and monitoring after the support period are your responsibility. We will always tell you clearly, at handover, what needs to be kept up to date and how often.

12Support and warranty

Each package includes a support period starting on the day the site goes live:

• Start — 14 days
• Business — 1 month
• Custom Build — 3 months

During that period we correct, free of charge, any defect that prevents the delivered work from functioning as agreed. We respond to support requests within one working day.

Support does not cover: new features; content changes beyond minor corrections; problems caused by changes made by you or a third party; failures of external services; or damage resulting from hosting that has not been kept up to date.

We do not warrant any particular commercial outcome — search ranking, traffic volume, conversion rate or revenue. These depend on your market, your offer and your own activity, and anyone promising otherwise should be treated with suspicion.

13Confidentiality

Each party keeps confidential any non-public information received from the other and uses it only to perform the contract. This obligation continues for 3 years after the engagement ends.

It does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law — in which case the other party is told first, where legally permitted.

We are happy to sign your own non-disclosure agreement, or to provide a standard mutual one, before any detail is shared.

14Data protection

Each party complies with the GDPR and applicable Latvian data protection law. Where we process personal data on your behalf — for example while maintaining a system holding your customers' details — you are the controller, we are the processor, and we sign a data processing agreement before access is granted.

How we handle personal data as a controller is described in our Privacy Policy.

15Liability

Nothing in these Terms limits liability for intentional misconduct, gross negligence, death or personal injury, or any other liability that cannot lawfully be excluded.

Subject to that, our total aggregate liability arising out of or in connection with a contract is limited to the total amount actually paid by you to us under that contract in the 12 months preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost business opportunity, loss of goodwill, or loss or corruption of data that was not caused by us.

You remain responsible for maintaining your own backups of content and data after handover, and for renewing your domain and hosting on time.

16Suspension and termination

Either party may terminate a contract in writing if the other commits a material breach and fails to remedy it within 14 days of written notice.

You may also stop a staged Custom Build project between stages. In that case you pay for stages completed and receive everything produced up to that point — code, designs, documentation and a database export.

We may suspend work if an invoice is more than 14 days overdue, if you fail to provide essential materials for more than 60 days, or if we are asked to publish material that is unlawful.

On termination: you pay for work performed, we deliver what has been paid for, and each party returns or deletes the other's confidential material on request. Sections 10, 13, 14, 15 and 18 survive termination.

17Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control — including natural disasters, war, civil unrest, epidemics, large-scale infrastructure or internet failures, government measures, or the failure of essential third-party providers. The affected party informs the other promptly and both act in good faith to limit the impact. If the situation persists for more than 60 days, either party may terminate and settle for work completed.

18Governing law and disputes

These Terms and any contract based on them are governed by the law of the Republic of Latvia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

We would always rather resolve a disagreement by talking. If that fails, disputes are subject to the jurisdiction of the courts of the Republic of Latvia. A consumer client retains the right to bring proceedings in the courts of their own country of residence and to use the EU online dispute resolution platform.

19Changes and contact

We may update these Terms. The version in force for your project is the one published on the date your offer was accepted, and later changes do not apply retroactively to a contract already running. The current version and date are always shown at the top of this page.

If any provision is found unenforceable, the rest remains in force and the unenforceable provision is replaced by the valid one closest to its intended commercial effect.

PixelForge Technologies SIA
Tautas iela 85 - 11, Daugavpils, LV-5417, Latvia
Reg. No. 40203770583 · SEPA ID LV71ZZZ40203770583
order@pixelforge-tech.com · +36 20 464 3315